Refund Policy

1. Introduction

Thank you for choosing Zaikatap. We value your satisfaction and strive to provide the best possible service. This Refund Policy outlines our guidelines for refunds and cancellations.

2. Free Trial Period

Zaikatap offers a free trial period for new users. During this trial period, you can explore our services without any payment obligation. If you decide not to continue with our services after the trial period, you can simply cancel your subscription before the trial ends, and no charges will be applied.

3. Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

• You will continue to have access to the services until the end of your current billing cycle.
• Your subscription will not renew for the next billing cycle.
• No partial refunds will be provided for the unused portion of your current billing cycle unless otherwise specified in this policy.

4. Refund Eligibility

Refunds may be issued in the following circumstances:

4.1 Technical Issues

If you experience significant technical issues with our services that substantially impair your ability to use them, and our support team is unable to resolve these issues within a reasonable time frame, you may be eligible for a refund. To request a refund for technical issues:

• Report the issue to our support team within 7 days of encountering it.
• Provide detailed information about the issue, including screenshots or error messages if applicable.
• Allow our support team a reasonable opportunity to resolve the issue.

4.2 Billing Errors

If you believe you have been incorrectly charged or billed for services you did not receive, please contact our support team within 30 days of the charge. We will investigate the issue and issue a refund if appropriate.

4.3 Dissatisfaction with Service

If you are dissatisfied with our services for any reason, please contact our support team within 14 days of your initial purchase. We will review your concerns and may offer a full or partial refund at our discretion.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions that have been active for more than 14 days, unless there are exceptional circumstances.
• Add-on services or features purchased separately from the main subscription.
• Services that have been fully delivered and completed.
• Subscriptions canceled after the renewal date.

6. Refund Process

To request a refund:

1. Contact our support team at support@zaikatap.com with the subject line "Refund Request."
2. Include your account information, the reason for your refund request, and any relevant details or documentation.
3. Our team will review your request and respond within 5 business days.
4. If your refund is approved, it will be processed using the original payment method. Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@code4utech.com
Address: Block RZ, Sagar Pur, Delhi, 110046